Platform Terms of Service

For app developers using the AppBalance. Last updated: 2026-05-23.

These terms govern your use of AppBalance (the “Platform”), reachable at lumencredits.com and operated by Shimon Dookdin, an individual based in Israel (“we”, “us”). They apply when you sign up as an app developer — not when you sign up as an end user of an app hosted on the Platform.

By creating a developer account on the Platform, you agree to these terms.

1. What the Platform is

The Platform is a multi-tenant hosted website service for AI app developers. We provide you with:

• A hosted storefront site for your AI app under your brand (a tenant on the Platform).
• End-user sign-in and account management.
• A backend that proxies end-user requests to your AI provider using your API key.
• Token / talk-time counting and end-user billing infrastructure.

We do not:

• Provide AI capabilities (you bring your own API key).
• Receive end-user payments (they flow directly into your own payment-provider account).
• Log or store the content of end-user conversations.
• Provide customer support to your end users; that is your responsibility.

2. Your developer account

You sign up as the developer behind a specific AI app. You are responsible for:

• The accuracy of information you provide. We may collect this information but we have no ability to independently validate it.
• The security of your account credentials.
• Maintaining valid API keys with the AI provider (e.g. Google Gemini).
• Maintaining valid payment-receiving credentials with PayPal.
• All actions taken under your developer account, including those by your end users.

3. Your credentials and end-user money

To operate your tenant, you supply us with:

• Your AI-provider API key (e.g. Google Gemini).
• Your PayPal client ID, secret, and webhook ID for receiving end-user payments.

These credentials are used solely to operate your tenant on the Platform. End users pay you directly via your own PayPal account. We do not hold, route, take a percentage of, or in any way handle end-user money. Refunds to your end users are issued by you, from your own PayPal account.

You retain full responsibility for and ownership of your AI-provider account and your payment-provider account, including all fees, taxes, and obligations.

4. Platform subscription

You pay us a recurring subscription fee for using the Platform. Pricing, billing period, and accepted payment methods are presented at developer sign-up and may change with notice for future billing periods. Your current subscription continues at its current price until the next renewal.

5. Non-payment and suspension

If your Platform balance reaches zero, your monthly cap is reached, or any Platform fee you owe us is overdue, we may at our sole discretion and without further notice take any or all of the following actions:

• Suspend your developer access to tenant configuration controls.
• Suspend service to your tenants. End users of your tenants see a “service temporarily unavailable” message (with your contact email if you provided one). No further AI requests are served and no new end-user payments are accepted through your tenants until your Platform account is restored.
• Continue suspension for as long as your balance is zero, your cap is hit, or your Platform fees remain overdue.

You can exit suspension by topping up your Platform balance, paying any overdue Platform fees, or waiting for the next monthly cap reset (whichever caused the suspension). Service to your tenants resumes automatically.

You retain ownership of your brand and your direct customer relationships throughout. You may migrate your end users to different infrastructure at any time by directing them to a new site.

You waive any right to demand any remedy from us in respect of business loss, end-user complaints, end-user refunds, or any other consequence of a suspension caused by your failure to keep your Platform account funded and current. You acknowledge that any such loss is a direct consequence of your failure to maintain the account and is a remedy you agree to in advance as part of these terms.

We will continue to honour the no-content-logging commitment during suspension.

We may, separately and at our discretion, offer a free or shared-service tier of the Platform under different commercial terms (our API key, our operational responsibility, our pricing). Such offerings are subject to their own published terms when launched and are not part of this agreement.

6. Token / talk-time counting

The Platform counts tokens (or seconds of talk time, where applicable) consumed by your end users, for the purpose of billing those end users on your behalf. Our counters are best-effort and derived from metadata returned by the AI provider. We do not guarantee that our counts match the AI provider’s billing of your account 1:1. You remain solely responsible for paying the AI provider directly for actual API usage on your account.

7. Your obligations as the app developer

You are the data controller for your end users. You are responsible for:

• Publishing accurate Terms of Service and a Privacy Policy for your end-user app, and keeping them current.
• End-user customer support, billing questions, refunds, and disputes.
• Complying with applicable law (consumer protection, tax, AI regulation, data protection, export controls).
• Ensuring your app’s use of the AI provider complies with that provider’s terms (currently Google’s Generative AI Terms).
• Collecting any consents legally required from your end users.
• The lawfulness of any content generated by your app for your end users.

The Platform provides infrastructure only; the contractual relationship with your end users is between you and them.

8. What we commit to

• No content logging. The Platform does not log or store the content of end-user conversations on its servers.
• Best-effort operation of the Platform infrastructure.
• Reasonable security practices for your credentials stored with us.

9. What we do not commit to

• Uptime, SLA, or business-continuity guarantees. The Platform is provided “as is” and “as available”.
• The accuracy, availability, or pricing stability of the underlying AI provider.
• The accuracy or availability of the payment provider.
• Backup, recovery, or migration of tenant data beyond reasonable operational practice.
• Any specific outcome for your business, including revenue, conversion, or end-user satisfaction.

10. Limitation of liability

To the maximum extent permitted by law:

• Our total liability for any claim is limited to the amount you paid us in the three months immediately before the claim.
• We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption.
• We are not liable for the acts, omissions, downtime, pricing changes, or content of any third party, including the AI provider, the payment provider, the authentication provider, or other sub-processors.
• We are not liable for any claim, loss, or dispute between you and your end users.

11. Indemnification

You indemnify and hold harmless the Platform operator and any sub-processors from any third-party claim, loss, or expense (including reasonable legal fees) arising out of:

• Your end users’ use of your app.
• Your failure to comply with applicable law.
• Your failure to comply with the AI provider’s or payment provider’s terms.
• Your published terms or privacy policy, or the absence of either.
• Content generated through your tenant.

12. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your developer account immediately if you breach these terms, if your end users repeatedly breach the AI provider’s terms, if your Platform subscription payment fails, or if your tenant generates abuse, fraud, or legal risk for the Platform.

On termination:

• Your tenant configuration, stored credentials, and end-user accounts are deleted within 30 days, save for what we must retain for tax or legal compliance.
• You remain liable for any outstanding Platform subscription fees.
• Refunds for unused Platform subscription time are not provided.

13. Governing law

These terms are governed by the laws of Israel. Any dispute will be heard in the competent courts of Tel Aviv-Yafo.

14. Changes

We may update these terms. We’ll change the “Last updated” date above and notify you by email of material changes. Continued use of the Platform after the change means you accept the new terms.

15. Contact

For all developer-account questions: [email protected]